Grill Collection Reviews

Prompt Response: Customers have reported quick responses to inquiries, often within 2 hours.

Live Chat Support: Available 7 days a week with a human representative, not a chatbot.

Friendly and Helpful Staff: Many customers have praised the customer service team for their assistance and professionalism.

High-Quality Products: Customers have reported receiving top-quality grills and accessories.

Well-Packaged Products: Grills and accessories are well-packaged and arrive in good condition.

Wide Selection: Offers a wide range of outdoor cooking products, including BBQ grills, kitchen islands, and pizza ovens.

In-Stock Products: Often has products in stock, which can be a significant advantage over competitors.

Fair Prices: Advertises fair prices with free shipping over $300.

Competitive Pricing: Often has the lowest price online for certain products, such as the Napoleon Prestige 500 grill.

Easy Returns: Accepts returns for 30 days from the date of delivery.

0% APR Financing: Offers 0% APR financing options for 3 and 12-month periods.

New Porcelain Enamel Lid: Eliminates paint peeling and bubbling, ensuring a durable finish.

45° Hinged Lid: Prevents reaching over the hot fire and eliminates the need to handle the lid.

22,000 BTU/hr Dual-Zone Burner: Allows for direct and indirect grilling, reaching temperatures up to 650°F.

Easy-to-Clean Drop-Through Residue Removal System: Grease drops straight through to the residue tray for easier cleanup.

346 sq. In. Cast Iron Grilling Grate: Includes optional griddle and pizza stone kit.

Compact Footprint: 21" x 21" (lid closed) perfect for small patios or balconies.

High Shipping Fees: Some customers have reported high shipping costs, even for smaller items. For example, one customer was charged $59.99 for shipping a $3.00 part.

Additional Shipping Charges: There have been instances where customers were charged additional shipping costs after purchase, such as $220 for shipping a $350 item.

Poor Quality Products: Some customers have reported issues with the quality of certain products, such as a grill cover that did not fit properly and was made of unsuitable material.

Slow Fulfillment: There have been complaints about the slow fulfillment process, which took over 7 months in one case.

Scam Reports: Although Scam Adviser has given the website a relatively high score, there have been some reports of scams involving shipping charges.